Ladder Safety Procedures

Purpose: To ensure the safety of all employees when using ladders during the installation and maintenance of heat pumps and HVAC systems.

Scope: These procedures apply to all contractors and employees of Stillbuilt Solutions who utilize ladders as part of their job duties.

Procedures:

1. Three Points of Contact:

   • Always maintain three points of contact while on the ladder. This means either two hands and one foot or two feet and one hand should be in contact with the ladder at all times to ensure stability and reduce the risk of falls.

2. 4:1 Angle Ratio:

   • Position the ladder at the correct angle. The base of the ladder should be placed one foot away from the wall or vertical surface for every four feet of ladder height. This 4:1 ratio helps prevent the ladder from slipping or tipping over.

3. Using a Second Person to Secure the Ladder:

   • Whenever possible, have a second person hold the base of the ladder to provide additional stability.

   • If a second person is not available, securely tie the ladder to the building or a stable structure to prevent it from moving.

Additional Safety Measures:

• Inspection:

  • Inspect the ladder before each use for any damage or defects. Do not use a damaged ladder.

  • Check for and clean any debris, grease, or other substances that could cause slips or falls.

• Set-Up:

  • Ensure the ladder is set up on a stable, level surface. Do not place ladders on slippery or unstable ground.

  • Extend the ladder at least three feet above the landing point if you are climbing onto a roof or platform.

• Usage:

  • Face the ladder when ascending or descending.

  • Do not overreach. Keep your belt buckle between the ladder rails at all times.

  • Do not carry tools or materials in your hands while climbing. Use a tool belt or hoist materials up after you have reached your working position.

• Storage and Maintenance:

  • Store ladders in a designated area where they will not be exposed to excessive moisture or chemicals.

  • Regularly maintain ladders by checking for loose steps or rungs, and ensure all hardware and fittings are secure.

Emergency Procedures:

• In case of an accident or fall, seek immediate medical attention.

• Report any incidents to the supervisor and complete an incident report as soon as possible.

Training:

• All employees must receive training on ladder safety procedures before using a ladder.

• Refresher training will be conducted annually or as needed.

Compliance:

• Adherence to these safety procedures is mandatory. Failure to follow ladder safety procedures may result in disciplinary action.

By following these procedures, Stillbuilt Solutions aims to minimize the risk of accidents and injuries related to ladder usage. Always prioritize safety and report any hazards or concerns to your supervisor immediately.

Electrical Shock Prevention Procedures

Purpose: To ensure the safety of all employees when working with electrical systems during the installation and maintenance of heat pumps and HVAC systems.

Scope: These procedures apply to all contractors and employees of Stillbuilt Solutions who work with or around electrical systems.

Procedures:

1. Use Proper Testing Equipment:

   • Always use the appropriate testing equipment for the job to verify that electrical circuits are de-energized before starting any work.

   • Ensure you are familiar with the operation and limitations of the testing equipment.

2. Lockout and Tagout (LOTO) as Needed:

   • Follow lockout and tagout procedures whenever servicing or maintaining equipment where the unexpected energization, start-up, or release of stored energy could cause injury.

   • Apply locks and tags to energy-isolating devices to prevent accidental re-energization. Only the person who applied the lock and tag is authorized to remove them.

   • Verify that all energy sources have been isolated and de-energized before beginning work.

3. Confirming Testing Equipment is in Good Working Order:

   • Inspect testing equipment before each use to ensure it is in good working condition.

   • Check for any visible damage, such as cracks, frayed wires, or missing components. Do not use damaged equipment.

   • Perform a self-test or verification test as per the manufacturer’s instructions to ensure the equipment is functioning properly.

Additional Safety Measures:

• Personal Protective Equipment (PPE):

  • Wear appropriate PPE, including insulated gloves, safety glasses, and flame-resistant clothing, as required for the task.

  • Ensure all PPE is in good condition and replace any damaged or worn-out items.

• Work Environment:

  • Keep the work area clean and dry to prevent slips, trips, and falls, which could lead to accidental contact with live electrical components.

  • Ensure adequate lighting to clearly see the work area and electrical components.

• Training:

  • All employees must receive training on electrical safety, proper use of testing equipment, and lockout/tagout procedures before starting work.

  • Refresher training will be conducted annually or as needed.

• Emergency Procedures:

  • Know the location of emergency shut-off switches and how to use them.

  • In case of an electrical shock, do not touch the person until the power source is turned off. Call for medical assistance immediately.

  • Report any incidents or near-misses to the supervisor and complete an incident report as soon as possible.

Compliance:

• Adherence to these safety procedures is mandatory. Failure to follow electrical safety procedures may result in disciplinary action.

By following these procedures, Stillbuilt Solutions aims to minimize the risk of electrical shock and ensure a safe working environment for all employees. Always prioritize safety and report any hazards or concerns to your supervisor immediately.

Refrigerant Handling Procedures

Purpose: To ensure the safety of all employees when handling refrigerants, particularly R410A, and other pressurized materials used in the installation and maintenance of heat pumps and HVAC systems.

Scope: These procedures apply to all contractors and employees of Stillbuilt Solutions who handle refrigerants and other pressurized materials.

Procedures:

1. Always Use Gloves and Protective Eyewear:

   • Wear appropriate gloves and safety glasses or goggles when handling refrigerants to protect against skin contact and eye exposure.

   • Ensure that gloves are chemically resistant and suitable for the type of refrigerant being handled.

2. Use Proper Procedure When Removing Gauges:

   • Follow manufacturer’s instructions for attaching and detaching gauges from refrigerant systems.

   • Ensure the system is depressurized appropriately before removing gauges to prevent refrigerant release.

   • Verify that the gauges are in good working condition before use.

3. Always Strap and Tie Down Tanks Properly:

   • Secure refrigerant tanks with straps or tie-downs during transport and storage to prevent them from moving or falling.

   • Store tanks in an upright position in a well-ventilated area away from heat sources and direct sunlight.

4. Additional Safe Work Measures for Pressurized Gases:

   • Handling and Storage:

     • Store refrigerant cylinders in designated areas with proper ventilation.

     • Ensure cylinders are clearly labeled and stored according to their hazard classification.

     • Do not store cylinders near incompatible materials as per their WHMIS MSDS sheets.

   • Transport:

     • Use appropriate equipment, such as carts or dollies, to move refrigerant cylinders.

     • Ensure cylinders are properly capped and valves are closed during transport.

   • Leak Detection and Prevention:

     • Regularly check for leaks using appropriate detection methods and equipment.

     • Repair any leaks immediately according to established procedures.

     • Use a recovery machine to reclaim refrigerants during service or maintenance to minimize environmental release.

   • Ventilation:

     • Work in well-ventilated areas to avoid the accumulation of refrigerant vapors, which can displace oxygen and pose inhalation hazards.

     • Use local exhaust ventilation when working in confined spaces or poorly ventilated areas.

   • Personal Protective Equipment (PPE):

     • In addition to gloves and eye protection, wear appropriate respiratory protection if there is a risk of inhaling refrigerant vapors.

     • Ensure all PPE is in good condition and properly fitted.

   • Emergency Procedures:

     • Know the location of emergency exits and safety equipment, such as eye wash stations and showers.

     • In case of refrigerant exposure, move to fresh air immediately and seek medical attention if necessary.

     • Report any spills or leaks to the supervisor and follow the emergency response procedures outlined in the WHMIS MSDS.

   • Training:

     • All employees must receive training on safe refrigerant handling procedures, including the use of PPE, proper storage, and transport practices.

     • Refresher training will be conducted annually or as needed.

Compliance:

• Adherence to these safety procedures is mandatory. Failure to follow refrigerant handling procedures may result in disciplinary action.

By following these procedures, Stillbuilt Solutions aims to minimize the risk of accidents and injuries related to refrigerant handling. Always prioritize safety and report any hazards or concerns to your supervisor immediately.

Power Tools Safety Procedures

Purpose: To ensure the safety of all employees when using power tools during the installation and maintenance of heat pumps and HVAC systems.

Scope: These procedures apply to all contractors and employees of Stillbuilt Solutions who utilize power tools as part of their job duties.

Procedures:

1. Wearing Gloves, Ear Plugs, and Protective Eyewear at All Times:

   • Always wear appropriate gloves to protect your hands from cuts, abrasions, and other injuries.

   • Use ear plugs or earmuffs to protect your hearing from loud noises produced by power tools.

   • Wear safety glasses or goggles to protect your eyes from flying debris, dust, and other hazards.

2. Stay Focused on the Task at Hand:

   • Maintain full concentration while using power tools. Avoid distractions and do not engage in conversation while operating tools.

   • Do not use power tools if you are tired, under the influence of medication, alcohol, or any substance that could impair your focus and judgment.

3. Confirm Tool is in Good Working Order by Inspection Before Using:

   • Inspect power tools before each use to ensure they are in good working condition. Check for any visible damage, such as frayed cords, loose parts, or broken components.

   • Ensure all safety guards are in place and functioning properly.

   • If any defects are found, do not use the tool and report the issue to your supervisor for repair or replacement.

4. Receive Training and Don't Be Afraid to Ask Questions:

   • All employees must receive training on the proper use and safety procedures for power tools before using them.

   • Training should include the correct operation, potential hazards, and emergency procedures related to the specific tools being used.

   • If you are unsure about how to use a tool or have any safety concerns, ask your supervisor or a trained colleague for guidance. Never assume or take risks.

Additional Safety Measures:

• Proper Use:

  • Use the right tool for the job. Do not force a tool to perform a task it was not designed for.

  • Follow the manufacturer’s instructions for operating and maintaining power tools.

• Work Environment:

  • Ensure the work area is clean, dry, and well-lit to avoid slips, trips, and falls.

  • Keep cords and hoses away from heat, oil, sharp edges, and moving parts.

• Electrical Safety:

  • Use grounded or double-insulated tools to reduce the risk of electrical shock.

  • Avoid using power tools in wet or damp conditions unless they are specifically designed for such use.

  • Use a Ground Fault Circuit Interrupter (GFCI) when operating power tools outdoors or in damp locations.

• Maintenance and Storage:

  • Regularly maintain power tools according to the manufacturer’s instructions.

  • Store tools in a dry, secure location when not in use to prevent damage and unauthorized use.

• Emergency Procedures:

  • Know the location of first aid kits and emergency contact numbers.

  • In case of an accident or injury, seek medical attention immediately and report the incident to your supervisor.

Compliance:

• Adherence to these safety procedures is mandatory. Failure to follow power tool safety procedures may result in disciplinary action.

By following these procedures, Stillbuilt Solutions aims to minimize the risk of accidents and injuries related to power tool use. Always prioritize safety and report any hazards or concerns to your supervisor immediately.

Safe Lifting Procedures

Purpose: To ensure the safety of all employees & contractors when lifting heavy equipment, such as heat pumps and air handlers, in compliance with BC WorkSafe regulations and guidelines, and to minimize the risk of musculoskeletal injuries.

Scope: These procedures apply to all employees and contractors of Stillbuilt Solutions who may need to lift heavy equipment as part of their job duties.

Procedures:

1. Assess the Load:

   • Before lifting, assess the weight and size of the load. If it appears too heavy or awkward to lift alone, seek assistance or use lifting equipment.

   • Plan the lift, ensuring the path is clear of obstacles and the destination is ready to receive the load.

2. Wear Appropriate Personal Protective Equipment (PPE):

   • Wear gloves to protect your hands from sharp edges and to provide a better grip.

   • Wear safety footwear with good traction to prevent slips and provide support.

3. Use Proper Lifting Techniques:

   • Stand close to the load with your feet shoulder-width apart for stability.

   • Bend at your knees, not your waist, keeping your back straight.

   • Grip the load firmly with both hands.

   • Lift slowly using your leg muscles, not your back. Keep the load close to your body.

   • Avoid twisting your body while lifting or carrying the load. Turn by pivoting your feet.

4. Use Mechanical Aids When Necessary:

   • Use mechanical lifting aids, such as dollies, hand trucks, or forklifts, for heavy or awkward loads.

   • Ensure you are trained and authorized to use any lifting equipment.

5. Team Lifting:

   • If the load is too heavy or bulky for one person, use team lifting techniques.

   • Coordinate with your lifting partner(s) to lift and move the load together, maintaining communication throughout the process.

6. Proper Handling and Positioning:

   • When setting the load down, reverse the lifting process: bend at your knees, keep your back straight, and lower the load slowly using your leg muscles.

   • Ensure the load is stable and secure in its new location.

Additional Safe Work Measures:

• Risk of Musculoskeletal Injuries:

  • Musculoskeletal injuries (MSIs) can occur from improper lifting techniques, overexertion, repetitive movements, and poor body mechanics. These injuries affect muscles, tendons, ligaments, and other soft tissues.

  • Common MSIs include strains, sprains, and back injuries. Symptoms can include pain, swelling, and reduced mobility.

• Work Environment:

  • Keep the work area clean and free of tripping hazards to ensure safe lifting.

  • Ensure adequate lighting to see clearly when lifting and moving loads.

• Training:

  • All employees must receive training on safe lifting techniques, proper use of mechanical aids, and the prevention of musculoskeletal injuries.

  • Refresher training will be conducted annually or as needed to reinforce safe lifting practices.

• Health and Fitness:

  • Maintain good physical fitness to reduce the risk of injury from lifting.

  • Stretch and warm up your muscles before performing lifting tasks to prevent strains and sprains.

• Emergency Procedures:

  • Know the location of first aid kits and emergency contact numbers.

  • In case of an injury, seek medical attention immediately and report the incident to your supervisor.

Compliance:

• Adherence to these safe lifting procedures is mandatory. Failure to follow safe lifting procedures may result in disciplinary action.

By following these procedures, Stillbuilt Solutions aims to minimize the risk of accidents, injuries, and particularly musculoskeletal injuries related to lifting heavy equipment. Always prioritize safety and report any hazards or concerns to your supervisor immediately.

Company Vehicle Use Procedures

Purpose: To ensure the safety of all contractors and employees when using company vehicles and to maintain the integrity and reputation of Stillbuilt Solutions through responsible driving practices.

Scope: These procedures apply to all contractors and employees of Stillbuilt Solutions who are authorized to use company vehicles for work-related tasks.

Procedures:

1. Pre-Use Vehicle Inspection:

   • Before operating a company vehicle, perform a thorough inspection to ensure it is in safe working condition. Check the following:

     • Tires: Inspect for proper inflation, tread wear, and any visible damage.

     • Lights: Ensure all headlights, tail lights, brake lights, and turn signals are functioning correctly.

     • Fuel Level: Check that there is enough fuel for your trip. Refuel if necessary.

     • Oil Level: Verify the oil level is within the recommended range.

     • Brakes: Test the brakes to ensure they are responsive and do not make unusual noises.

     • Windshield and Windows: Ensure they are clean and free of cracks. Check that wipers and washers are functioning.

     • Mirrors: Adjust side and rearview mirrors for optimal visibility.

     • Seat Belts: Ensure all seat belts are in good working condition.

     • Horn: Test the horn (once) to ensure it works properly.

     • Emergency Equipment: Check that the vehicle has a first aid kit, fire extinguisher, and reflective triangles or pylons in the event of a vehicle breakdown.

2. Safe Driving Practices:

   • Always adhere to traffic laws and speed limits.

   • Workers driving company vehicles must possess a valid BC Drivers License appropriate for the class of vehicle being operated. If there is any change to your Drivers License status, you must immediately inform your supervisor or the owner.

   • Zero tolerance for any aggressive driving behaviors such as speeding, tailgating, and sudden lane changes.

   • Maintain a safe following distance from the vehicle ahead.

   • Use seat belts at all times and ensure all passengers do the same.

   • Avoid distractions while driving. Zero tolerance for using mobile phones or other electronic devices while driving.

   • Do not drive under the influence of alcohol, drugs, or any substances that could impair your ability to operate the vehicle safely. 

3. Representing the Company:

   • Drive courteously and professionally to uphold the reputation of Stillbuilt Solutions.

   • Be mindful that your driving habits reflect on the company. Avoid behaviors that could be perceived as reckless or irresponsible.

4. Incident Reporting:

   • In the event of a vehicle incident or accident, follow these steps:

     • Ensure the safety of all parties involved and provide first aid if necessary.

     • Call emergency services if there are any injuries or significant property damage.

     • Report the incident immediately to Supervisor or Owner by phone.

     • Complete an incident report form detailing the circumstances of the incident. Include information such as date, time, location, and a description of the events leading up to the incident.

     • Submit the incident report form to your supervisor and follow any additional instructions provided.

Additional Safety Measures:

• Vehicle Maintenance:

  • The company shall regularly schedule and perform maintenance on company vehicles to ensure they remain in good working condition.

  • Report any mechanical issues or damage to your supervisor immediately for prompt repair.

• Training:

  • All employees authorized to drive company vehicles must receive training on safe driving practices and vehicle inspection procedures.

  • Refresher training will be conducted annually or as needed.

• Health and Fitness:

  • Ensure you are physically and mentally fit to drive before operating a company vehicle.

  • Do not drive if you are feeling unwell or fatigued.

  • If you require glasses or contact lenses to drive (per your BC DL), you must be wearing them while operating a company vehicle.

Compliance:

• Adherence to these vehicle use procedures is mandatory. Failure to follow these procedures may result in disciplinary action.

By following these procedures, Stillbuilt Solutions aims to ensure the safety of all employees, maintain the integrity of company vehicles, and uphold the company’s reputation through responsible driving practices. Always prioritize safety and report any hazards or concerns to your supervisor immediately.

Asbestos Handling Procedures

Purpose: To ensure the safety of all employees & contractors when encountering asbestos-containing materials (ACMs) during the installation and maintenance of heat pumps and HVAC systems.

Scope: These procedures apply to all contractors and employees of Stillbuilt Solutions who may encounter asbestos-containing materials on the job site.

Procedures:

1. Identification of Asbestos:

   • Employees may encounter un-remediated asbestos tape on old ductwork or other asbestos-containing materials (ACMs) on job sites.

   • It is essential to identify potential ACMs, which may include pipe insulation, duct insulation, floor tiles, ceiling tiles, and more.

2. Immediate Actions Upon Suspecting Asbestos:

   • Stop Work Immediately: If asbestos or suspected asbestos is identified, stop all work in the affected area immediately.

   • Contact the Owner: Call Supervisor by phone to report the presence of asbestos or suspected asbestos.

   • Fill Out an Incident Report: Complete an incident report detailing the location, description of the suspected asbestos, and any actions taken.

3. Notification and Remediation Process:

   • Pre-Work Identification: Ideally, the presence of asbestos should be noted by the estimator before the installer arrives on site. This gives the customer the chance to have the asbestos tape removed prior to our arrival. However, sometimes you may see something the estimator did not notice.

   • Customer Notification: Inform the customer of the suspected asbestos and the need for professional remediation.

   • Approved Asbestos Remediation Provider: Advise the customer to contact an approved asbestos remediation company to remove the asbestos safely.

   • Work Resumption: Stillbuilt Solutions will only return to complete the work after the customer has provided proof that the asbestos has been professionally removed and the area has been certified safe.

4. Asbestos Safety Measures:

   • No Disturbance: Do not disturb, touch, or attempt to remove any suspected ACMs.

   • Isolation: If possible, isolate the area to prevent others from accessing it until it has been inspected and remediated by professionals.

   • Personal Safety: Avoid any contact with suspected asbestos to prevent exposure.

Additional Safety Measures:

• Training:

  • All employees & contractors have received training on how to identify potential asbestos-containing materials and the appropriate actions to take if encountered.

  • Refresher training will be conducted annually or as needed.

• Pre-Job Assessment:

  • Estimators and sales personnel should perform thorough assessments of job sites for potential asbestos before scheduling installation or maintenance work.

  • Include a checklist for potential ACMs in the job site assessment report.

• Documentation:

  • Maintain records of all asbestos-related incidents, including the incident reports and any communication with asbestos remediation companies and customers.

Emergency Procedures:

• In Case of Accidental Disturbance:

  • If asbestos is accidentally disturbed, evacuate the area immediately and secure it to prevent further exposure.

  • Contact emergency services if there is any immediate health risk.

  • Report the incident to Supervisor and follow the procedures for incident reporting and remediation.

Compliance:

• Adherence to these asbestos handling procedures is mandatory. Failure to follow these procedures may result in disciplinary action.

By following these procedures, Stillbuilt Solutions aims to ensure the safety of all employees and customers when dealing with asbestos-containing materials. Always prioritize safety and report any hazards or concerns to your supervisor immediately.